Our Policies

Welcome to the Policies section of our Website. You will find here a selection of policies or policy statements that we believe are helpful.

If you have any queries regarding these policies or would like to discuss a policy that you cannot see online please do not hesitate to contact us.

Relevant Company information is as follows:

• Company name: Cambridge Precision Ltd
• Co Registration Number: 02669259
• Company registered in England
• VAT Number: GB 599518179
• Our associations and accreditations can be seen on this page.

You can contact the Company by telephone or in writing at our registered address:

Cambridge Precision Ltd
Alington Road
St Neots, Cambridgeshire
PE19 6YH

Tel. +44 (0) 1480 215196

General Policy Contact / Email Queries: gdpr@cambridgeprecision.com

Cambridge Precision Ltd (CPL) is fully committed to reviewing and improving the quality of service offered from all parts of our business, to ensure our customer’s needs and expectations are fully satisfied.

We aim to set the standard as a modern, responsible, company and are proud to have won awards for quality, strategy, training, sustainability, well-being and community development.

Our vision is to be ‘the global partner of choice for companies that innovate and develop critical technology’.

Client confidentiality is paramount and a key objective is to provide assurance that our standards in all respects, contribute as an asset to our customers’ reputation.

Quality Policy

Cambridge Precision is fully committed to the continuous review and improvement of the quality of service offered from all departments within our business to ensure our customer’s needs and expectations are fully satisfied or exceeded and comply fully, and where possible exceed, all applicable regulatory requirements. Satisfying our customers with on time, full delivery, and assured quality of manufactured parts and assemblies.

These objectives form the basis of our practice, with monitoring and improvement processes established for these key objectives.

Every employee has a part to play in ensuring the company procedures are adhered to; only in this way will we earn customer confidence in our ability to meet their requirements’.

CPL is committed to ensuring world-class quality, by reducing risk within our complete process stream through effective planning and implementation of strong processes and procedures.

Regular management meetings are held utilising key performance indicators (KPI) to measure objectives and targets within our business. This enables us to demonstrate continuous improvement and drive forward the critical areas of our business.

Download: Quality-Policy-Revised26Sept23.pdf

Information Security Policy

The protection of data and information security is central to the way that Cambridge Precision Ltd operates.

An Information Security Management System has been implemented to manage the protection of client and business data relating to the company’s activities.

All information assets will be identified, risk assessed using a defined methodology, and controlled until risks are reduced to an acceptable level based at a minimum on best industry practices.

Objectives

At a minimum the company will comply with all applicable requirements related to information security (including legislative or contractual).

• Information will be protected against unauthorised access
• Confidentiality of information will be assured
• Integrity and availability of information will be maintained
• All breaches of Information Security, actual or suspected, will be reported and investigated.

The Management Team shall establish Information Security Objectives, against which it shall regularly review performance and identify continuous improvement opportunities.

It is a mandatory requirement of all employees to conduct their activities in accordance with defined management system requirements and behave at all times in a manner which will not compromise the security of information.

This policy statement represents my commitment on behalf of the company to effective management of Information Security.

Certification to the internationally recognised standard for Information Security (ISO27001) is part of the integrated management system.

Download: Information-Security-Policy-Revised-Sept-23.pdf

Occupational Health And Safety Policy

Cambridge Precision Ltd regards the occupational health, safety and welfare of its employees, and of any contracted or temporarily engaged employees, as being of paramount importance.  It is the company’s policy to provide safe and healthy working conditions, to enlist the active support of all employees in achieving this objective and to ensure that suitable and sufficient resources and training are provided in order to ensure that the objectives of the policy can be achieved. 

The company seeks to carry out its operations in a way that complies with the spirit, as well as the letter, of current health and safety legislation, and its commitment to the prevention of injury and ill health of all employees, by working to approved codes of practice, and in accordance with the best health and safety theory and practice.

This Health and Safety Policy is intended to reflect the Company’s commitment to and recognition of an obligation to set and maintain high standards of health and safety for all its employees, and also, where they may be affected, for clients and the general public.  In addition, activities which may affect the environment must be subject to suitable standards and controls to minimise that impact.

The Policy is determined by the Board of Directors and will be reviewed by the Board annually.

Policy Objectives

The objectives of this policy are:

• To promote standards of safety, health and welfare that comply fully with statutory requirements and approved codes of practice, and which take into account current developments in this field
• To commit, eliminate and maintain safe and healthy workplaces, to operate safe systems of work, and to protect employees, customers and others, including the public, in so far as they come into contact with foreseeable work hazards
• To provide and maintain a safe and healthy working environment for employees, with adequate facilities and arrangements for their welfare
• To provide employees with the information, instruction, training and supervision which they require to enable them to work safely; and encourage and support continuous improvement
• To develop safety awareness and individual responsibility for health and safety in all employees
• To encourage full and effective joint consultation and participation on health and safety matters at all levels of the organisation.

Download: Health-and-Safety-Policy-Revised-Sept-23.pdf

Ethics Policy

It is Cambridge Precision Limited’s commitment and intent to help protect all workers from modern day unethical practices and to minimising negative impact on their human rights.

We are committed to helping eradicate unethical business practices including bribery, fraud, corruption and human rights abuses, such as modern-day slavery, child labour, human trafficking and exploitative labour.

We strive to establish robust ethical working relationships and to promote and raise awareness, with all our business partners, to help determine their own ethical standards, which are compatible with both, relevant legal requirements and our own company’s commitments to eradicate unethical practices. 

Objectives include:

• To conduct all business relationships with transparency, respect, honesty and integrity, and to avoid causing reputational damage or harm to others as a result of business decisions
• To treat all stakeholders fairly and impartially, without discrimination or favour
• To actively support and promote corporate social responsibility (CSR)
• To avoid any business practices which might bring the company into disrepute
• To follow processes and procedures which clearly define duties and delegate authority ensuring that all staff understand and work within agreed limits of authority
• To avoid any practices that require payment or other commitments from suppliers in order to achieve preferred or approved supplier status
• To ensure that confidentiality between buyers and suppliers is safeguarded through Non-Disclosure Agreements and confidentiality clauses in all contracts; and that any third parties involved should also sign up to these agreements
• To report immediately any illegal activity to the relevant authorities
• To take ownership of business ethics and accept accountability
• To take steps to prevent, report and remedy unethical practices
• To provide a safe environment for the reporting of unethical practices
• To establish processes that enable procurement staff to alert senior management to corrupt activity
• To be aware of, and seek to eradicate, any corrupt activity from our supply chain, including bribery; extortion or solicitation; trading in influence; money laundering; and nepotism.

This policy has become a fundamental part of the corporate business strategy and supply chain management standard, incorporating a moral compass which reflects our values, beliefs, attitudes and our commitment to continual improvement, training and capacity building in the area of ethical / sustainable trade.

Download: Ethics-Policy-Revised-26Sept23.pdf

Environmental Policy

Cambridge Precision Ltd values its reputation for excellence, which has been established since our inception and reflects the care and pride we invest in every aspect of our business; this care extends to protection of the environment and use of natural resources.

The company is committed to reducing its environmental impact and continually improving environmental performance as an integral and fundamental part of the business strategy and operating methods.

Objectives include:

• Reduce waste, manage energy and emissions and recycle everything possible
• Minimise the use of utilities and natural resources
• Prevention of pollution
• Identification and full compliance with applicable environmental legislation

Certification to the internationally recognised standard for Environmental Management (ISO14001) is part of the integrated management system. 

We work to continually improve the company’s environmental performance and associated management system, to meet, satisfy and delight our customers.

The systems defined have the full support of the Board and management team. They are under continual review and improvement, however once defined are mandatory for all personnel.

Download: Environmental-Policy-Revised-Sept-23.pdf

Corporate Social Responsibility Policy

This Corporate Social Responsibility (CSR) Statement formalises how we manage our business processes to produce an overall positive impact on society.

Our business behaviours are designed not only to deliver commercial objectives and meet legal requirements, but also to have a positive social impact on our community and all stakeholders.

Policy Statement

The success of our business and the wellbeing of our community and stakeholders requires commitment to the sustainable management of all our activities.

We believe that as a company we have a responsibility to contribute positively to an ethical and sustainable future. We support diversity, fairness, environmental consideration and equal opportunities.

We have therefore developed a number of policies that affect and enhance all areas of our business, including:

• Ethics Policy
• Our Modern Slavery Statement
• The Company Handbook
• The Health and Safety Policy
• Environmental Policy
• The Equal Opportunities Policy
• The due diligence framework used to assess and monitor suppliers and the service providers that we promote to our customers.

Objectives

To promote the well-being and continual development of our people, understanding of their role and contribution and encouraging integrity and high standards of business practice and workmanship.

To build long-term relationships with all our customers and other stakeholders by understanding their objectives and engaging in an honest, open and transparent manner, building up resilient partnerships and strong alliances.

To create and maintain strong relationships with key suppliers and contractors and select suppliers that share our ethos in relation to employment practices, quality and environmental controls.

Download: CSR-Policy-Statement-Revised-Sept23.pdf

Modern Slavery and Human Trafficking Statement

Cambridge Precision Ltd has taken and continues to take action to understand and minimise the potential risk of modern slavery in its business and supply chains.

This statement is published in line with section 54(1) of the Modern Slavery Act 2015.

Commitment to the principles of the Modern Slavery Act 2015

Cambridge Precision Ltd is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking.

As an equal opportunities employer, CPL is committed to creating and ensuring a non-discriminatory and respectful working environment for our staff and instilling confidence that staff members can expose wrongdoing without any risk to themselves.

Our recruitment and people management processes are designed to ensure that all prospective employees are legally entitled to work in the UK and to safeguard employees from any abuse or coercion.

We do not enter into business with any organisation, in the UK or abroad, which knowingly supports or is found to be involved in slavery, servitude and forced or compulsory labour.

Our supply chain

Due to our stringent procurement and employment processes, we assess ourselves to have a low risk of modern slavery in our business and supply chains.

Our supply chains are limited, and we procure goods and services from a restricted range of suppliers, in accordance with CIPs best practice.

Our policies in relation to the Modern Slavery Act 2015

The following policies are available to all staff through the Cambridge Precision Ltd employment app:

• Code of conduct
• Ethics policy

Download: Modern-Slavery-Statement-Revised-Sept-23.pdf

Data Protection and Compant Privacy Policy

Cambridge Precision Ltd takes the privacy of our clients, contacts and employees very seriously. We also endeavour to maintain the trust and confidence of our visitors to our web site. The Company is committed to being transparent about how it collects and uses data and to meeting its GDPR and data protection obligations, even conforming to ISO27001 information security standard.

CPL does not sell, rent or trade email lists with other companies and businesses for marketing purposes.

Introduction

This policy (“Privacy Policy”) applies to information collected and used by Cambridge Precision Ltd relating to our existing and potential clients, employed staff and contract workers. This Privacy Policy assures you that no information is given to any third-party without your express permission. Any information we collect is confidential and by agreeing to our terms of business or employment contracts you are accepting the terms described in this Privacy Policy.

Please take a moment to familiarise yourself with our privacy practices and contact us with any questions.

Types of Information We Collect

Client Information – We collect information to deliver the services that our clients request. Some information that we collect can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and may include your name, postal address, email address, phone number.

Employee Information – Statutory and operational information regarding employees is kept as outlined in the Company Handbook, which should be read in detail by anyone seeking or currently employed by us.

Digital contacts – Cambridge Precision Ltd only collects information about website users through forms that are submitted, requesting a response from us and so it is presumed that this information is given with consent and is in line with this policy.

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Our website uses cookies

Cookies are small text files that are placed on your machine to help the site provide a better user experience. Our cookies do not gather personal information but may store an identifying piece of information such as an IP address. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on our site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your internet browser. Please also refer to the CPL Cookie Policy.

How We Use Your Information

Cambridge Precision Ltd uses the personal information that we collect about any individual or that is provided in conversation or meetings, to inform the delivery of our work and to maintain contact regarding specific projects or pieces of work we undertake.  We will also make occasional contact with you supplying information that we consider will be relevant and useful to you and to meet out regulatory obligations as a service provider, a limited company and a responsible employer.

Information Sharing

Cambridge Precision Ltd does not sell personal information to third parties. However, we will disclose some of the personal information that we collect with your permission to the delivery of agreed projects and activity.

Personal information may also be disclosed to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Cambridge Precision Ltd, our clients or staff.

On occasions we may be asked by a client to engage with contacts that they provide to us.  In this circumstance, the information will only be used for the client’s express purposes and it is deemed that we are acting on their behalf and with consent. Any such contact will include an “opt-out” link if you would prefer not to be contacted again.

Accessing Your Information

At any time, you can review and change your personal information by emailing GDPR@ CambridgePrecision.com. Information other than that which we have to collect under statutory and regulatory duties, can also be deleted on request.

Information Security

Cambridge Precision Ltd has implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. Cambridge Precision Ltd stores and processes your personal information on its computers and servers in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK and EU regulations. Cambridge Precision Ltd also uses computer safeguards such as firewalls to protect your information.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Please review the CPL Information Security Policy.

Social Media Advertising

We use our own website, Facebook, LinkedIn and Twitter to maintain profile and will identify clients on occasion unless specifically requested not to in writing. Images and names of employees may be used, with the consent of employees. 

Third Party Links

Our website may contain links to other websites that are Trusted Partners but not operated by us. If you click on a third party link, you will be directed to that third party’s site. We recommend that you review the Privacy Policy of each site you visit. Cambridge Precision Ltd does not control, and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

Email communications

As part of our general communication process we occasionally produce and distribute an e-newsletter to tell you about issues relevant to your relationship with us; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We do not rent or trade email lists with other organisations and businesses and you can choose to opt out of receiving this type of occasional email.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve in line with our commitment to continuous improvement.

Download: Data-Protection-and-Privacy-Policy-Revised-Sept-23.pdf

Website Terms Of Use

The use of the Cambridge Precision Ltd website is strictly in accordance with these terms and conditions of use.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Cambridge Precision Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for personal, non-commercial use is prohibited without the permission of Cambridge Precision Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

Cambridge Precision Ltd has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Cambridge Precision Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Cambridge Precision Ltd and their website developers shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer

Cambridge Precision Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Cambridge Precision Ltd and their website developers shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Communication Online

Messages that you send to Cambridge Precision Ltd by e-mail may not be secure. We recommend that you do not send any confidential information to us by e-mail. If you choose to send any messages to Cambridge Precision Ltd via e-mail, you accept the risk that they may be intercepted, misused and modified by a third party.

Links to Other Websites

We may place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Cambridge Precision Ltd and their website developers cannot accept any liability in respect of the use of these websites.

Exclusions of Liability

Cambridge Precision Ltd and their website developers do not accept liability for any losses or damages, whether direct or indirect, that you may suffer as a result of your use of this website, including lost profits (even if Cambridge Precision Ltd and their website developers are advised of the possibility thereof) arising in any way from, including but not limited to:

• Any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of this website
• The information provided on or via this website
• The interception, modification or misuse of information transmitted to SITA UK or transmitted to you
• The functioning or non-availability of this website
• The misuse of this website
• The loss of data
• Downloading or use of any software made available by this website
• Or claims of third parties in connection with the use of this website.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Cambridge Precision Ltd and their website developers or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Policy

These terms and conditions should be read in conjunction with our Privacy Policy. You agree that we may collect, store and use information about you in accordance with our Privacy Policy and acknowledge and agree to be legally bound by the terms of our Privacy Policy.

Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Applicable Law

This website and its terms and conditions of use shall be governed by and construed in accordance with the laws of England. All disputes arising out of or in connection with these terms and conditions of use shall be submitted to the exclusive jurisdiction of the courts of England.

Download: Website-Terms-of-Use-Revised-26Sept-23.pdf

Cookies Policy

Background

A ‘cookie’ is a tiny, encrypted string of text that is stored on your computer when you visit a website that uses cookies. At Cambridge Precision Ltd we use cookies to identify your geographic region and ensure that we show you the relevant information and consider the best language to communicate with you.

If you would like to learn more about cookies, you can visit aboutcookies.org

Detail of the Use of Cookies by Cambridge Precision Ltd

We do not collect any personal information about website users other than that facilitated by the use of “cookie” technology. “Cookies” are designed to enhance your online visit and permit you to access the full service within the website.

Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analytics, analyse how Users are using the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies

The cookies used on this website are essential for the site to operate. This website uses session cookies to identify you as a unique user of the website. If you have registered and then logged into the non-public areas of the website this allows the site to recognise that you are logged in as you move from one page to the next – this is essential for the function of the website. A session cookie only exists for the period of time you are on the website, it is not persistent and expires at the end of the session. If you register with us or if you continue to use our site, you agree to our use of such cookies.

This website does not use any advertising or targeting cookies. This website uses cookies as described above in accordance with the EU Privacy and Communications Directive May 2012.

Blocking cookies

If you wish, you may block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.

Download: Cookies-Policy-Revised-Sept23.pdf